❓ Frequently Asked Questions

500tk FAQ — All Your Questions Answered Here

From opening an account to deposits, bonuses, casino games, and technical matters — find detailed answers to all important questions about 500tk.

This page has clear and straightforward answers to the questions that come to mind when using 500tk. More than 20 questions and answers are organized into five categories by topic — including casino games, accounts, verification, deposits and withdrawals, and device-related matters. If you cannot find your question here, you can reach us via our 24/7 live chat or email.

Casino & Table Games

Teen Patti is a popular South Asian card game where each player receives three cards. The goal is to form the best three-card hand. Go to the Live Casino section at 500tk to play this game directly with a real dealer. Choose a table you like and place your chips to get started.

Andar Bahar is genuinely a very simple game. The dealer turns over one card and you just guess whether the next matching card will land on the "Andar" (inside) or "Bahar" (outside) side. With only two options, new players can pick up the game very quickly. 500tk's live tables offer a familiar environment to play in.

Yes, 500tk's live casino is fully optimized for mobile. Live dealer tables work normally in the browser on any Android or iOS smartphone. Keep a stable internet connection for the best experience — live streaming runs smoothest on a good Wi-Fi or 4G/5G connection.

Each table has its own betting limits, which are shown right next to the table name in the game lobby. At 500tk there are various options for players with different budgets, from low-limit to high-limit tables. The best approach is to pick a table that fits your preferred budget.

The basic idea of roulette is simple — a ball rolls around a spinning wheel and you guess which number or color it will land on. Beginners can start with straightforward bets like red/black or odd/even, where the chances of winning are roughly equal and the game becomes easier to understand gradually. 500tk's roulette tables do not have a demo mode, but you can get familiar with the game by placing low bets.

Account Related Questions

A good username should generally be between 6 and 16 characters, and a mix of letters and numbers is safer. Keep your password at least 8 characters long and use a strong combination of uppercase letters, lowercase letters, numbers, and special characters. Never share your password with anyone, and make a habit of using a different password on each platform.

No, 500tk's policy allows only one account per person. Opening multiple accounts under the same name or using the same device and payment method is prohibited. Violating this rule may result in all accounts being closed and balances being forfeited. If you have any issues, contact support directly.

To update your phone number or payment method details, contact 500tk's live chat support directly. For security reasons, name and national ID information is generally not changed after verification, as these are directly linked to confirming your identity. The support team will guide you before any changes are made.

No, creating an account at 500tk is completely free. There is no fee or charge for registration. Just sign up with basic information, then make a minimum deposit of ৳200 using your preferred payment method — bKash, Nagad, Rocket, or Upay — and you can start playing.

There is no barrier to logging in from a new phone or computer. However, for security purposes, a verification step may appear when a new device is detected. A verification code may be sent to your registered number or email. If you forget your password, use the "Forgot Password" option on the login page or contact support.

Verification & Documents

The verification process is primarily done to secure your account and prevent fraud. It confirms that you are the genuine owner of the account. Verification may be required at the time of withdrawal or for large balances. Completing it keeps your account more secure and makes it easier to get quick help if any issue arises.

Verification may be requested when making a large withdrawal for the first time, when unusual activity is detected on the account, or when certain suspicious transactions are identified for security reasons. Sometimes it is also recommended for new accounts to complete it early on, so there are no delays later.

Yes, 500tk keeps all documents and personal information you submit at the highest level of security. Information is transmitted using SSL encryption and your personal data is never shared with third parties. You can read our privacy policy for more details.

Yes, this is very important. The name registered on your 500tk account must match exactly with the name on your bKash, Nagad, Rocket, or Upay account. If the names do not match, complications may arise at the time of withdrawal and the transaction may be blocked. So make sure you enter the correct name at the time of registration.

If your submitted documents are rejected, first contact the support team via live chat. They will let you know the reason and tell you what type of documents need to be resubmitted. Common reasons include a blurry image, an expired ID, or a name mismatch. Reapplying with the correct documents will resolve the issue.

Deposit Related Questions

At 500tk you can currently deposit money through four mobile financial services: bKash, Nagad, Rocket, and Upay. These are the most widely used mobile wallet services in Bangladesh. The minimum deposit amount for each method is ৳200 and the process is generally instant.

First log in to your 500tk account, go to the "Deposit" section, and select bKash as the payment method. Enter the amount and follow the instructions shown. Then send money using your bKash app or by dialing *247#. Once successful, the money will be added to your 500tk balance. Make sure to send from your own bKash account — someone else's cannot be used.

The minimum deposit amount at 500tk for all payment methods is ৳200. That means whether you deposit via bKash, Nagad, Rocket, or Upay, you must send at least ৳200 per transaction. Deposits below this amount may not be processed.

Deposits are usually reflected instantly. But occasionally there may be a slight delay due to network issues. If the balance has not appeared after waiting 5–10 minutes, contact live chat with a screenshot of the transaction and the transaction ID. The support team will verify and resolve the matter quickly.

Device & Technical Issues

Yes, you can do it easily. On Android, open 500tk.lat in Chrome, tap the menu icon, and select "Add to Home Screen". On iPhone, open the site in Safari, tap the share icon at the bottom, and select "Add to Home Screen". After that you can open 500tk directly from your home screen just like an app.

If the connection is lost, the result of the ongoing round is determined from the server and can be seen when the session is restarted. Since 500tk has server-side game logs, no round or bet is lost. However, an unstable connection can disrupt the experience in live casino, so playing on a good network is recommended.

500tk works on any modern smartphone, tablet, or computer. The site runs well on Android 8.0 or above, iOS 13 or above, and any updated desktop browser (Chrome, Firefox, Safari, Edge). Some games may not run correctly on older operating systems.

500tk is entirely browser-based — there is no need to download a separate app. Just go to 500tk.lat directly in Chrome, Firefox, or Safari on your phone and you get access to all games, live casino, betting, and payment features. The mobile-first design makes it equally comfortable on small screens.

If the site is loading slowly, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and security → Clear browsing data and delete cached images and files. Then refresh the page. If that does not help, try a different network or browser. If the problem continues, let us know via live chat.

Still have questions? We are always here for you

500tk's support team is ready to assist you in Bengali and English seven days a week, twenty-four hours a day. Contact us through any of the channels below for any question or issue.

Live Chat: Get instant help from any page on the site